Frequently Asked Questions2021-10-13T11:15:47+11:00

Frequently asked questions

About us and the products we offer

What is Two Design Lovers2018-12-06T02:37:50+11:00

Two Design Lovers is an online-only, curated marketplace for high quality used furniture, objects, art and lighting. Unlike other marketplaces where it is difficult and time consuming to find the treasure amongst the trash, Two Design Lovers presents only the items our design loving community will find interesting. Working with retailers, manufacturers, interior designers and the public, we curate and sort an exciting range of ex-floorstock, excess stock and used items.

How do you curate what’s on the website?2018-12-06T02:37:50+11:00

Taste is an individual thing, so we try to be open minded about what constitutes ‘designer furniture’. We do have our limits though! Two Design Lovers will always strive to offer well made, timeless pieces that we believe suit the aesthetic of Australian homes. You can see images of interiors we love on our Instagram and Pinterest pages. In addition, knowing how frustrating it is to trawl through lots of irrelevant listings on other marketplaces, we’ll always maintain control and the final say as to what goes on our site.

Do you check authenticity?2018-12-06T02:37:50+11:00

We have photography guidelines and request sellers to photograph the label or brand information of their item. We may request sellers to prove the authenticity of their item before we list it.

Some items have been checked by us in person via our Concierge Service. Look for our ‘Inspected’ label in the item detail summary.

Do you have a list of brands you accept?2018-12-06T02:37:27+11:00

We are happy to consider any brand from any era. We do not accept replica items in any category.

Do you list IKEA?2018-12-06T02:37:27+11:00

We are big fans of the design principles behind IKEA. However, our aim is to list furnishings that are made for the long road, with solid craftsmanship and materials. But don’t throw your old IKEA away! Just like us, IKEA are concerned about the environment and have introduced a take back scheme. You can find out more here.

For buyers

Which locations do you cover for buyers and sellers?2023-10-25T12:04:53+11:00

Buying: We cater to buyers all across Australia. Buyers in Sydney, Melbourne and Brisbane metro areas just need to Contact Us to get a shipping quote or arrange their own shipping.

Selling: Our DIY selling option is available for Sydney, Melbourne and Brisbane metro area sellers. For sellers from other locations, please first Contact Us to ascertain whether we can list your item. Our Concierge selling option is available in the Sydney metro area.

I received the item but I don’t like it. Do I have to keep it?2019-03-06T00:27:37+11:00

If the item was incorrectly described or detailed by us, please refer to our Returns Policy and Terms and Conditions for full details of how to return your purchase and receive a refund. You must notify us within 24 hours of delivery occurring and fully appraise us of the issue.

If the item was correctly described we regret that, as Two Design Lovers offers items on consignment, we are not able to offer a refund in full. However, if we receive notice by email at info@twodesignlovers.com within 48 hours of delivery occurring that you do not wish to keep the item, we can arrange for it to be collected. A two way delivery fee as billed by our delivery partner plus a 20% restocking fee will apply to your refund. Please refer to our Terms and Conditions for Returning a Purchase for full details.

If you miss the notification window as outlined in our Returns Policy, we would be happy to assist you to sell the item on Two Design Lovers. Find out how.

Please refer to our Returns Policy and Terms and Conditions for full details.

The item I received is not the same colour as I thought it was. Can I return it?2019-03-01T07:23:04+11:00

We want you to be satisfied with our service so we accept returns when what is received is materially different from how we described it. We provide both photos and descriptions of items and we strongly encourage buyers to consider all of the information available. Prior to purchase, we are happy to help provide clarification if you need. Regarding colour, we cannot guarantee that colours appear the same on every device. If we say it is green but actually it is red, then of course it is clear we have made an error and a return can be arranged. You can read our full returns policy here.

Can I see the item in person before buying?2023-10-25T12:30:09+11:00

Two Design Lovers is a fully online marketplace. We offer sellers confidentiality when consigning their items and items remain with sellers until they are sold so inspections in person may not be available. However, in some cases, items are in a warehouse or individual sellers allow for inspection. Please use the ‘Ask a Question’ to inquire if an item is available for inspection.

We make every effort to ensure the information we provide allows buyers to make an informed choice. Please contact us quoting the Product ID if you wish to make an inquiry or seek further information about an item and we will do our best to accommodate.

Can you source particular items for me?2018-12-06T02:37:27+11:00

Seen something you loved but it’s now sold? Many of the items we list are one-offs but we love working with our Professional Selling Partners and are happy to do what we can to try to source a requested item. Contact us to find out more.

Can I put an item on hold?2018-12-06T02:37:27+11:00

As Two Design Lovers is a marketplace, we are unfortunately not able to put items on hold.

For sellers

Which locations do you cover for buyers and sellers?2023-10-25T12:04:53+11:00

Buying: We cater to buyers all across Australia. Buyers in Sydney, Melbourne and Brisbane metro areas just need to Contact Us to get a shipping quote or arrange their own shipping.

Selling: Our DIY selling option is available for Sydney, Melbourne and Brisbane metro area sellers. For sellers from other locations, please first Contact Us to ascertain whether we can list your item. Our Concierge selling option is available in the Sydney metro area.

How do I decide my Selling Price?2018-12-06T02:37:07+11:00

If you are unsure how to value your item, we are happy to assist.
Get in touch via our contact page and select ‘I’d like to sell something’ in the ‘My enquiry is about…’ field.

How do you calculate commission?2021-01-29T15:04:03+11:00

We calculate commission on the selling price. Our commission is 25%

Can I list my item simultaneously on another website?2018-12-06T02:37:27+11:00

We’d like to think that Two Design Lovers is the best place to sell your pre-loved items as we are catering to a design loving community. It is a condition of listing with us that if you do offer your item for sale elsewhere you may not do so at a lower price (ex-delivery).

Can I list an item for less than $500?2023-10-25T12:32:12+11:00

Two Design Lovers is not the right place to sell your pre-loved IKEA or low quality furniture. If you believe you have a unique and quality item that you are prepared to list for less than $500 please send an email with a photo of the item to info@twodesignlovers.com for our consideration.

Do you accept lighting or electrical items?2019-03-01T05:40:13+11:00

Please send us an enquiry via our contact form if you have second hand lighting to sell.

Do I need a special camera to take photos of my item to list?2018-12-06T02:37:27+11:00

No. You may take photos on a phone or camera. We do our magic to make your photo look good. Bear in mind that we can only work with what you give us. A photo taken in poor quality light that affects how the colour looks may mislead a buyer and cost you money for a valid Return. Have you read our Important Tips? They include our photography guidelines.

When do I get paid?2019-03-01T05:42:09+11:00
  • As soon as your item sells, we begin the process of coordinating pick up and delivery. That can take up to 21 days depending on the availability and location of the buyer and seller, and the logistics schedule of the delivery provider.
  • Following delivery, we allow buyers 24 hours to notify us of any defect in the item.
  • If there is no issue, we process payments to sellers within 7 days following the expiry of that 24 hour period.
  • Sellers should note that, sometimes it might not be practical to deliver to the buyer on the same day the item is collected from the seller in which case the item will be safely stored by our professional delivery partner during the interim.
  • The time for payment will only start following the completed delivery to the buyer.
  • Typically payment will be received within 14 days of the item being picked up.
What should I do if my listed item is no longer available to sell?2018-12-06T02:37:27+11:00

It’s a condition of listing an item for sale with Two Design Lovers that you notify us immediately if your item ceases to be available. You can send us an email at info@twodesignlovers.com or contact us here. You can check our Terms and Conditions for further details.

What is Concierge Service?2021-05-25T11:54:01+10:00

If you are short on time, we can schedule an appointment where we come to your home to photograph and detail the item for your listing. We charge 33% commission for our Concierge Service clients. This service is currently available within the Sydney metropolitan area.

For professional buyers & interiors industry specialists

Can Two Design Lovers help to source items for my project?2018-12-06T02:37:07+11:00

We love working with our Professional Seller partners so would be delighted to use our network to help source requested items.

Can I see the items in person before purchasing?2023-10-25T12:07:27+11:00

Generally, Two Design Lovers offers sellers confidentiality when consigning their items so inspections in person are not always available. However, if an item is warehoused by a professional seller, it may be possible to arrange an inspection. Simply contact us quoting the ProductID to discuss.

For professional sellers

Delivery

Do you deliver outside Australia?2021-05-25T15:39:05+10:00

Please contact us at info@twodesignlovers.com for inquiries and special requests regarding delivery.

Do you deliver interstate?2020-10-16T17:48:38+11:00

We deliver to Sydney, Melbourne and Brisbane metro area postcodes. Exact postcode ranges can be found on the Delivery tab of each product listing.

Other interstate buyers should contact us noting the Product ID to request a quotation for delivery.

What is standard delivery?2018-12-06T02:37:07+11:00

If you live on top of a mountain only accessible by ladder, you need to let us know!

We calculate the cost of standard delivery to a range of postcodes. This includes pickup and delivery where the address and item are reasonably accessible. We can potentially deliver anything to anywhere but additional charges may apply if there is restricted access, more than one flight of steps, small lift, or other access issues that may affect the time it takes to move the item in and/or out of a location. Both buyers and sellers must advise us of any potential access issues. Failure to do so may result in additional charges.

How much does delivery cost?2023-10-25T12:23:50+11:00

Our aim is to make it easy to buy second hand furniture and have it delivered! We will organise delivery within the metro areas of Sydney, Melbourne and Brisbane. Simply use the ‘Ask a Question’ button on the product page and we’ll get a shipping quote for you.

Our priority is to provide both a professional and cost effective delivery service. We work to four basic shipping categories:

  • Small – items that fit in a small box and can be sent with Australia Post or courier
  • Medium – items that can reasonably be carried by one person and fit in a small delivery vehicle
  • Large – items that require two people to carry
  • Bulky – multiple items that form a set or large/heavy items

We negotiate discounted rates with professional removalists and couriers. Our delivery prices are considerate of:

  • shipping from the seller’s postcode to the buyer’s
  • items are usually not wrapped or boxed and therefore require blanket wrapping
  • deliveries from person to person (not from a central warehouse)
  • buyers and sellers do not need to assist with moving furniture items

Both buyers and sellers need to let us know if there are special access requirements to get furniture into or out of your location.

Can I pick up an item in person?2023-10-25T12:28:11+11:00

This is dependent on the seller.

Where a seller allows their item to be picked up in person, if you are in the same city, you simply need to send us a message via the ‘Ask a Question’ link and we will confirm if this is possible and help with coordination.

Local pick up procedure:

  • Complete the checkout process on the Two Design Lovers website.
  • We will then put you in touch with the seller to arrange collection.
  • Money is held by Two Design Lovers until the collection is confirmed.
  • The Buyer must inspect the item carefully. If there is an issue with the item or the Buyer does not wish to proceed with the sale, it should not be collected. The Buyer and Seller should notify Two Design Lovers and a refund will be issued.
    • If the item is defective or not as described, the Buyer should ideally send a photo to appraise us of the issue and a full refund will be given.
    • If the Buyer simply has a change of mind and does not collect the item, the applicable credit card or Paypal transaction fees will be deducted from the refund.
  • No discounts, returns or refunds will be allowed after collection in person.

Returns

I received the item but I don’t like it. Do I have to keep it?2019-03-06T00:27:37+11:00

If the item was incorrectly described or detailed by us, please refer to our Returns Policy and Terms and Conditions for full details of how to return your purchase and receive a refund. You must notify us within 24 hours of delivery occurring and fully appraise us of the issue.

If the item was correctly described we regret that, as Two Design Lovers offers items on consignment, we are not able to offer a refund in full. However, if we receive notice by email at info@twodesignlovers.com within 48 hours of delivery occurring that you do not wish to keep the item, we can arrange for it to be collected. A two way delivery fee as billed by our delivery partner plus a 20% restocking fee will apply to your refund. Please refer to our Terms and Conditions for Returning a Purchase for full details.

If you miss the notification window as outlined in our Returns Policy, we would be happy to assist you to sell the item on Two Design Lovers. Find out how.

Please refer to our Returns Policy and Terms and Conditions for full details.

The item I received is not the same colour as I thought it was. Can I return it?2019-03-01T07:23:04+11:00

We want you to be satisfied with our service so we accept returns when what is received is materially different from how we described it. We provide both photos and descriptions of items and we strongly encourage buyers to consider all of the information available. Prior to purchase, we are happy to help provide clarification if you need. Regarding colour, we cannot guarantee that colours appear the same on every device. If we say it is green but actually it is red, then of course it is clear we have made an error and a return can be arranged. You can read our full returns policy here.

Still need help?

We always add to this page, however if there’s anything we haven’t covered, get in touch and we’ll happily help you.

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