FAQs2018-11-20T03:47:38+00:00

Frequently asked questions

About us and the products we offer

What is Two Design Lovers2018-12-06T02:37:50+00:00

Two Design Lovers is an online-only, curated marketplace for high quality used furniture, objects, art and lighting. Unlike other marketplaces where it is difficult and time consuming to find the treasure amongst the trash, Two Design Lovers presents only the items our design loving community will find interesting. Working with retailers, manufacturers, interior designers and the public, we curate and sort an exciting range of ex-floorstock, excess stock and used items.

How do you curate what’s on the website?2018-12-06T02:37:50+00:00

Taste is an individual thing, so we try to be open minded about what constitutes ‘designer furniture’. We do have our limits though! Two Design Lovers will always strive to offer well made, timeless pieces that we believe suit the aesthetic of Australian homes. You can see images of interiors we love on our Instagram and Pinterest pages. In addition, knowing how frustrating it is to trawl through lots of irrelevant listings on other marketplaces, we’ll always maintain control and the final say as to what goes on our site.

Do you check authenticity?2018-12-06T02:37:50+00:00

We have photography guidelines and request sellers to photograph the label or brand information of their item. We may request sellers to prove the authenticity of their item before we list it.

Some items have been checked by us in person via our Concierge Service. Look for our ‘Inspected’ label in the item detail summary.

Do you have a list of brands you accept?2018-12-06T02:37:27+00:00

We are happy to consider any brand from any era. We do not accept replica items in any category.

Do you list IKEA?2018-12-06T02:37:27+00:00

We are big fans of the design principles behind IKEA. However, our aim is to list furnishings that are made for the long road, with solid craftsmanship and materials. But don’t throw your old IKEA away! Just like us, IKEA are concerned about the environment and have introduced a take back scheme. You can find out more here.

For buyers

Can I see the item in person before buying?2018-12-06T02:37:27+00:00

Two Design Lovers is a fully online marketplace. We offer sellers confidentiality when consigning their items and items remain with sellers until they are sold so inspections in person are not available. We make every effort to ensure the information we provide allows buyers to make an informed choice. Please contact us quoting the Product ID if you wish to make an inquiry or seek further information about an item and we will do our best to accommodate.

Can you source particular items for me?2018-12-06T02:37:27+00:00

Seen something you loved but it’s now sold? Many of the items we list are one-offs but we love working with our Professional Selling Partners and are happy to do what we can to try to source a requested item. Contact us to find out more.

Do you price match?2018-12-06T02:37:27+00:00

We aim to offer a streamlined service at competitive prices. Please note that all of our prices have been adjusted to include the cost of delivery. If you believe the same item may be available from the same seller elsewhere at a lower price please contact us quoting the Product ID.

Can I put an item on hold?2018-12-06T02:37:27+00:00

As Two Design Lovers is a marketplace, we are unfortunately not able to put items on hold.

For sellers

What is a Professional Seller?2018-12-06T02:37:07+00:00

If you have a registered business with an ABN and are retailing, wholesaling or producing items of home decor or art that you would like to offer on Two Design Lovers, you may wish to join our Professional Seller Programme. To discover the benefits of this programme please send an enquiry to info@twodesignlovers.com quoting your ABN, business name or artist name.

How do I decide my Selling Price?2018-12-06T02:37:07+00:00

If you are unsure how to value your item, we are happy to assist.
Get in touch via our contact page and select ‘I’d like to sell something’ in the ‘My enquiry is about…’ field.

How do you calculate commission?2018-12-06T02:37:27+00:00

We calculate 25% commission on Your Selling Price.
Your Selling Price is the price you advise for your listing. (Note that the Final Listing Price that appears online is your Selling Price plus our calculated shipping and handling.)

How do you calculate delivery charges?2018-12-06T02:37:27+00:00

We use the address you give us for the item location, the item description and dimensions as the starting point. Working with our professional delivery partners we calculate the cost to deliver that item within our standard postcode range within the Sydney metropolitan area. We offer the items online inclusive of delivery as we believe buyers like to know the bottom line straight up. If a buyer outside of our standard postcode range wants to purchase that item or if the buyer has restricted delivery access, we will calculate additional charges to be paid by the buyer. Any additional charges will not affect the commission you pay.
You may incur delivery charges if your item is to be picked up from a place with restricted access. Please be sure to advise us in advance in accordance with our listing Guidelines and Rules.

Can I list my item simultaneously on another website?2018-12-06T02:37:27+00:00

We’d like to think that Two Design Lovers is the best place to sell your pre-loved items as we are catering to a design loving community. It is a condition of listing with us that if you do offer your item for sale elsewhere you may not do so at a lower price (ex-delivery).

Can I list an item for less than $100?2018-12-06T02:37:27+00:00

Two Design Lovers is not the right place to sell your pre-loved IKEA or low quality furniture. If you believe you have a unique and quality item that you are prepared to list for less than $100 please send an email with a photo of the item to info@twodesignlovers.com for our consideration.

Do you accept lighting or electrical items?2018-12-06T02:37:27+00:00

Due to consumer law regulations, we are not able to list second hand lighting or electrical items. We may have items on our website that fall into this category that are provided by our Professional Sellers.

Do I need a special camera to take photos of my item to list?2018-12-06T02:37:27+00:00

No. You may take photos on a phone or camera. We do our magic to make your photo look good. Bear in mind that we can only work with what you give us. A photo taken in poor quality light that affects how the colour looks may mislead a buyer and cost you money for a valid Return. Have you read our Important Tips? They include our photography guidelines.

Do I get special rates if I have more than one item to sell?2018-12-06T02:37:27+00:00

Find out if you qualify for our Professional Seller Programme here. Otherwise, our rates are fixed for all sellers.

When do I get paid?2018-12-06T02:37:27+00:00
  • As soon as your item sells, we begin the process of coordinating pick up and delivery. That can take 7 to 21 days depending on the availability and location of the buyer and seller, and the logistics schedule of the delivery provider.
  • Following delivery, we allow buyers 24 hours to notify us of any defect in the item.
  • If there is no issue, we process payments to sellers within 7 days following the expiry of that 24 hour period.
  • Sellers should note that, sometimes it might not be practical to deliver to the buyer on the same day the item is collected from the seller in which case the item will be safely stored by our professional delivery partner during the interim.
  • The time for payment will only start following the completed delivery to the buyer.
  • Typically payment will be received within 14 days of the item being picked up.
Why is the price of my item online different from the price I suggested for listing?2018-12-06T02:37:27+00:00

All items are offered on the website inclusive of a standard delivery charge.

What should I do if my listed item is no longer available to sell?2018-12-06T02:37:27+00:00

It’s a condition of listing an item for sale with Two Design Lovers that you notify us immediately if your item ceases to be available. You can send us an email at info@twodesignlovers.com or contact us here. You can check our Terms and Conditions for further details.

What is Concierge Service?2018-12-06T02:37:27+00:00

If you are short on time, we can schedule an appointment where we come to your home to photograph and detail the item for your listing. We charge a $75 fee for this visit within the Sydney metropolitan area.

Please contact us to enquire about fees for other locations. The Concierge Service fee is payable up front via PayPal. Follow the link to Sell With Us and click on ‘Yes I want Concierge Service’.

For professional buyers & interiors industry specialists

How do I get the 10% discount?2018-12-06T02:37:07+00:00

Apply to register by submitting our trade registration form. Have details of your registered business or ABN ready to submit. Once confirmed, we will provide you with logon credentials and you will be able to shop with 10% discount applied.

Can Two Design Lovers help to source items for my project?2018-12-06T02:37:07+00:00

We love working with our Professional Seller partners so would be delighted to use our network to help source requested items.

Can I see the items in person before purchasing?2018-12-06T02:37:07+00:00

Generally, Two Design Lovers offers sellers confidentiality when consigning their items so inspections in person are not normally available. However, if an item is warehoused by a professional seller, it may be possible to arrange an inspection. Simply contact us quoting the ProductID to discuss.

What are the benefits of the Trade Programme?2018-12-06T02:37:07+00:00

10% discount on purchases; concierge service to assist clients to consign unwanted items; first look at new stock. There is no cost to join the Trade Programme.

How do I register for the Trade Programme?2018-12-06T02:37:07+00:00

Apply to register by submitting our trade registration form. Have details of your registered business or ABN ready.

Who can qualify for the Trade Programme?2018-12-06T02:37:07+00:00

Any design industry professional who has a registered business providing interior décor solutions for clients.

I’m an interior designer. Does Two Design Lovers have a trade programme?2018-12-06T02:37:27+00:00

Yes, we offer a Trade Programme for industry professionals. Some of the benefits include 10% purchase discounts and first look at new listings. We also offered reduced commission rates for selling ex-styling inventory. Find out more about our Trade Programme.

For professional sellers

What is a Professional Seller?2018-12-06T02:37:07+00:00

If you have a registered business with an ABN and are retailing, wholesaling or producing items of home decor or art that you would like to offer on Two Design Lovers, you may wish to join our Professional Seller Programme. To discover the benefits of this programme please send an enquiry to info@twodesignlovers.com quoting your ABN, business name or artist name.

I’m a retailer. Do I get special commission rates?2018-12-06T02:37:27+00:00

We have a Professional Seller Programme for professional sellers who retail or otherwise deal in home furnishings and art. Find out more.

Delivery

Do you deliver outside Australia?2018-12-06T02:37:07+00:00

No, not at this time.

Please contact us at info@twodesignlovers.com for inquiries and special requests regarding delivery.

Do you deliver interstate?2018-12-06T02:37:07+00:00

Interstate buyers should contact us noting the Product ID to request a quotation for delivery.

Where do you deliver to?2018-12-06T02:37:07+00:00

Included in our online price is delivery in Sydney to the postcodes 2000-2080, 2085-2158, 2160-2229, 2231-2234, 2555-2559, 2564-2567, 2759-2770. Buyers outside of the standard postcode range should contact us noting the Product ID to request a quotation for delivery.

What is standard delivery?2018-12-06T02:37:07+00:00

If you live on top of a mountain only accessible by ladder, you need to let us know!

We calculate the cost of standard delivery to a range of postcodes. This includes pickup and delivery where the address and item are reasonably accessible. We can potentially deliver anything to anywhere but additional charges may apply if there is restricted access, more than one flight of steps, small lift, or other access issues that may affect the time it takes to move the item in and/or out of a location. Both buyers and sellers must advise us of any potential access issues. Failure to do so may result in additional charges.

How much does delivery cost?2018-12-06T02:37:07+00:00

Our aim is to make it easy to buy second hand furniture so all items are listed and charged at checkout inclusive of standard delivery charges. We work with our delivery partners to calculate the cost of standard delivery (depending on the location, materials, size and volume of the item) to Sydney addresses within the postcodes 2000-2080, 2085-2158, 2160-2229, 2231-2234, 2555-2559, 2564-2567, 2759-2770.

Both buyers and sellers need to let us know if there are special access requirements to get furniture into or out of your location.

Buyers outside of the standard postcode range should contact us at info@twodesignlovers.com noting the Product ID to request a quotation for delivery.

Can I pick up an item in person?2018-12-06T02:37:26+00:00

No. Two Design Lovers is a full service marketplace where our customers enjoy a discrete, hassle free, reliable solution for buying and selling pre-loved items. We handle the mechanics of listing the items on our site and the delivery from seller to buyer. To avoid potential damage to items or property, we leave pick up and delivery to the professionals. Find out more.

Returns

I received the item but it is too big for the room. Can I return it?2018-12-06T02:37:07+00:00

Unless the item dimensions were incorrectly described, we will not be able to accept a return in this instance. We would be happy to assist you to sell the item on Two Design Lovers. Find out how.

The item I received is not the same colour as I thought it was. Can I return it?2018-12-06T02:37:07+00:00

We want you to be satisfied with our service so we accept returns when what is received is materially different from how we described it. We provide both photos and descriptions of items and we strongly encourage buyers to consider all of the information available. Prior to purchase, we are happy to help provide clarification if you need. Regarding colour, we cannot guarantee that colours appear the same on every device. If we say it is green but actually it is red, then of course it is clear we have made an error and a return can be arranged. You can read our full returns policy here.

Still need help?

We always add to this page, however if there’s anything we haven’t covered, get in touch and we’ll happily help you.

Contact us