Guidelines and rules2020-06-22T13:56:51+10:00

Important information

Here’s where we guide you through how to take photos and what we need to know about your item to give it the best possible chance of selling. We also explain important information about your selling price, delivery and payment.
By listing with us, you agree to abide by our guidelines and rules.
Please ensure you’re familiar with the information listed below or contact us should you have any questions.

View guidelines

Guidelines and rules

  1. We partner with professional removalists and couriers to deliver items from sellers to buyers. A delivery price is calculated at checkout, based on the location of the seller and the delivery address of the buyer.
  2. In addition, it is optional for sellers to choose whether they would allow a buyer, after payment received by Two Design Lovers, to pick up an item in person. If so, the item will be listed with an either/or option of delivery or pick up in person. Some buyers may prefer this in order to save delivery fees.
  1. You choose your selling price (minimum $100). We can help to advise on price.
Note: We do not require an exclusive selling arrangement. If you simultaneously offer your listed item elsewhere, we kindly ask that the advertised price is not less than your selling price on twodesignlovers.com

It’s free to list and we suggest an initial listing period of 3 months.

  1. You keep your item during the listing.
  2. If your item is no longer available, you must tell us immediately by email at info@twodesignlovers.com
  1. Our commission is 25%.
  2. The commission is calculated on your agreed selling price (not including delivery options at checkout).
  1. Sit back and relax. We’ll let you know as soon as your item sells.
  2. We arrange pick up from you.
  3. If a Buyer is allowed to collect the item from you, we will only share your details after we have received payment.
  4. You only pay our commission when your item sells.
  5. Within 14 days of a completed delivery, we’ll deposit your selling price less our commission to your nominated account.
  1. Sellers are reasonably responsible for bringing attention to defects.
  2. Defects must be photographed and described.
  3. A buyer may have a right of return at the seller’s expense if a defect has not been documented or updated during the listing period.
  4. Honesty is the best policy!
  1. Buyers will have 24 hours from receiving the item to advise of a defect or incorrect representation.
  1. We don’t list any item that is created and marketed as a replica of a design classic.
  2. We don’t knowingly list any item that is a replica of a current or past design. However, sometimes designs are influenced by current and past forms. We’ll use our discretion to determine if an item submitted is appropriate for Two Design Lovers.
  3. We don’t list any item from IKEA.

Taking great photos

We’ve got great tips and tricks to take photos that will help your item sell.

View our photography guide
Two Design Lovers - photography guide sneak peek

It’s important to submit great photos that will give buyers the confidence to make an online purchase.

Please aim to submit minimum 5 photos per item: front, back, side, close-up, defects or second close up

We work our magic on your photos to present at least one against a white background.

Help us present your item in the best light – take bright, in-focus images.

Need help?
Get in touch and we’ll be glad to assist.

Did you know we have a concierge service where we can come to your house and take care of the photos and listing details?
Contact us to find out more.

Sell with us now

FAQs for Sellers

What is a Professional Seller?2018-12-06T02:37:07+11:00

If you have a registered business with an ABN and are retailing, wholesaling or producing items of home decor or art that you would like to offer on Two Design Lovers, you may wish to join our Professional Seller Programme. To discover the benefits of this programme please send an enquiry to info@twodesignlovers.com quoting your ABN, business name or artist name.

How do I decide my Selling Price?2018-12-06T02:37:07+11:00

If you are unsure how to value your item, we are happy to assist.
Get in touch via our contact page and select ‘I’d like to sell something’ in the ‘My enquiry is about…’ field.

How do you calculate commission?2018-12-06T02:37:27+11:00

We calculate 25% commission on Your Selling Price.
Your Selling Price is the price you advise for your listing. (Note that the Final Listing Price that appears online is your Selling Price plus our calculated shipping and handling.)

How do you calculate delivery charges?2018-12-06T02:37:27+11:00

We use the address you give us for the item location, the item description and dimensions as the starting point. Working with our professional delivery partners we calculate the cost to deliver that item within our standard postcode range within the Sydney metropolitan area. We offer the items online inclusive of delivery as we believe buyers like to know the bottom line straight up. If a buyer outside of our standard postcode range wants to purchase that item or if the buyer has restricted delivery access, we will calculate additional charges to be paid by the buyer. Any additional charges will not affect the commission you pay.
You may incur delivery charges if your item is to be picked up from a place with restricted access. Please be sure to advise us in advance in accordance with our listing Guidelines and Rules.

Can I list my item simultaneously on another website?2018-12-06T02:37:27+11:00

We’d like to think that Two Design Lovers is the best place to sell your pre-loved items as we are catering to a design loving community. It is a condition of listing with us that if you do offer your item for sale elsewhere you may not do so at a lower price (ex-delivery).

Can I list an item for less than $100?2018-12-06T02:37:27+11:00

Two Design Lovers is not the right place to sell your pre-loved IKEA or low quality furniture. If you believe you have a unique and quality item that you are prepared to list for less than $100 please send an email with a photo of the item to info@twodesignlovers.com for our consideration.

Do you accept lighting or electrical items?2019-03-01T05:40:13+11:00

Please send us an enquiry via our contact form if you have second hand lighting to sell.

Do I need a special camera to take photos of my item to list?2018-12-06T02:37:27+11:00

No. You may take photos on a phone or camera. We do our magic to make your photo look good. Bear in mind that we can only work with what you give us. A photo taken in poor quality light that affects how the colour looks may mislead a buyer and cost you money for a valid Return. Have you read our Important Tips? They include our photography guidelines.

Do I get special rates if I have more than one item to sell?2018-12-06T02:37:27+11:00

Find out if you qualify for our Professional Seller Programme here. Otherwise, our rates are fixed for all sellers.

When do I get paid?2019-03-01T05:42:09+11:00
  • As soon as your item sells, we begin the process of coordinating pick up and delivery. That can take up to 21 days depending on the availability and location of the buyer and seller, and the logistics schedule of the delivery provider.
  • Following delivery, we allow buyers 24 hours to notify us of any defect in the item.
  • If there is no issue, we process payments to sellers within 7 days following the expiry of that 24 hour period.
  • Sellers should note that, sometimes it might not be practical to deliver to the buyer on the same day the item is collected from the seller in which case the item will be safely stored by our professional delivery partner during the interim.
  • The time for payment will only start following the completed delivery to the buyer.
  • Typically payment will be received within 14 days of the item being picked up.
Why is the price of my item online different from the price I suggested for listing?2018-12-06T02:37:27+11:00

All items are offered on the website inclusive of a standard delivery charge.

What should I do if my listed item is no longer available to sell?2018-12-06T02:37:27+11:00

It’s a condition of listing an item for sale with Two Design Lovers that you notify us immediately if your item ceases to be available. You can send us an email at info@twodesignlovers.com or contact us here. You can check our Terms and Conditions for further details.

What is Concierge Service?2018-12-06T02:37:27+11:00

If you are short on time, we can schedule an appointment where we come to your home to photograph and detail the item for your listing. We charge a $75 fee for this visit within the Sydney metropolitan area.

Please contact us to enquire about fees for other locations. The Concierge Service fee is payable up front via PayPal. Follow the link to Sell With Us and click on ‘Yes I want Concierge Service’.