Delivery2018-11-23T04:46:41+00:00

Shipping & delivery

Our mission is to streamline the process of buying and selling pre-loved home décor. That’s why all items available on Two Design Lovers are priced inclusive of standard delivery charges within the Sydney metropolitan area. We are taking care of the logistics and making the process easy for both buyers and sellers.

For further information on Delivery and our standard postcode range, please see our Terms and Conditions.

How it works

The seller holds onto their item until we give them notice that we have a buyer.

When a buyer makes a purchase order, we contact the seller and make arrangements for when we can collect the item.

Then we contact the buyer to coordinate when we can deliver.

We pick up the item from the seller and deliver it to the buyer.

Important information to note

We schedule deliveries as fast as possible following contact with both seller and buyer.

We, and our delivery partners, try to make all the arrangements within 7 days of purchase and to deliver items within 21 days of purchase. However, owing to individual circumstances of buyers and sellers, we cannot guarantee these time frames. What we can guarantee is that we will communicate with all parties to the transaction throughout the delivery process.

On occasion, in order to work in with truck schedules and availability of sellers and buyers, it may be practical for our delivery partner to store items in transit temporarily.

We work with a number of delivery partners to deliver items as quickly and securely as possible. Our partners work to professional standards.

We rely on sellers and buyers making themselves reasonably available to allow pick up and delivery. Every effort to accommodate requests for pick up and delivery timeframes within the schedule of our delivery partners will be made, but specific requests cannot be guaranteed. Typically, a 4 hour pick up/delivery window will be given.

Delivery must be received and signed for in person.

We do not provide assembly service apart from circumstances where the delivery partner has disassembled an item in order to deliver it.

Sellers should not disassemble items prior to pick up unless it has been noted in the listing that the item will be delivered disassembled. Full manufacturer’s instructions (or otherwise as noted) and all parts must be included with the item.

Generally speaking, it is not necessary to package furniture items. Smaller hand carry items could be placed in a bag or box.

FAQs

Can I pick up an item in person?2018-12-06T02:37:26+00:00

No. Two Design Lovers is a full service marketplace where our customers enjoy a discrete, hassle free, reliable solution for buying and selling pre-loved items. We handle the mechanics of listing the items on our site and the delivery from seller to buyer. To avoid potential damage to items or property, we leave pick up and delivery to the professionals. Find out more.

How much does delivery cost?2018-12-06T02:37:07+00:00

Our aim is to make it easy to buy second hand furniture so all items are listed and charged at checkout inclusive of standard delivery charges. We work with our delivery partners to calculate the cost of standard delivery (depending on the location, materials, size and volume of the item) to Sydney addresses within the postcodes 2000-2080, 2085-2158, 2160-2229, 2231-2234, 2555-2559, 2564-2567, 2759-2770.

Both buyers and sellers need to let us know if there are special access requirements to get furniture into or out of your location.

Buyers outside of the standard postcode range should contact us at info@twodesignlovers.com noting the Product ID to request a quotation for delivery.

What is standard delivery?2018-12-06T02:37:07+00:00

If you live on top of a mountain only accessible by ladder, you need to let us know!

We calculate the cost of standard delivery to a range of postcodes. This includes pickup and delivery where the address and item are reasonably accessible. We can potentially deliver anything to anywhere but additional charges may apply if there is restricted access, more than one flight of steps, small lift, or other access issues that may affect the time it takes to move the item in and/or out of a location. Both buyers and sellers must advise us of any potential access issues. Failure to do so may result in additional charges.

Where do you deliver to?2018-12-06T02:37:07+00:00

Included in our online price is delivery in Sydney to the postcodes 2000-2080, 2085-2158, 2160-2229, 2231-2234, 2555-2559, 2564-2567, 2759-2770. Buyers outside of the standard postcode range should contact us noting the Product ID to request a quotation for delivery.

Do you deliver interstate?2018-12-06T02:37:07+00:00

Interstate buyers should contact us noting the Product ID to request a quotation for delivery.

Do you deliver outside Australia?2018-12-06T02:37:07+00:00

No, not at this time.

Please contact us at info@twodesignlovers.com for inquiries and special requests regarding delivery.