Delivery2020-06-26T12:44:23+10:00

Shipping & delivery

Our mission is to streamline the process of buying and selling pre-loved home décor. We are taking care of the logistics and making the process easy for both buyers and sellers. Depending on the seller, pick up in person is an option or alternately we arrange delivery. Simply place an item in the cart and enter your shipping details to see your options and pricing. Delivery prices are based on point to point shipping from seller to buyer. Buying pre-owned designer furniture has never been easier!

For further information on Delivery and Pick up in Person options, please see the tabs at the bottom of each product page as well as our Terms and Conditions.

How it works

The seller holds onto their item until we give them notice that we have a buyer.

When a buyer makes a purchase order, we contact the seller to confirm the purchase and make arrangements for collection.

Depending on the delivery option chosen, we contact the buyer to either coordinate delivery timing or share the pick up location details.

We pick up the item from the seller and deliver it to the buyer. If the buyer is collecting in person, we wait for confirmation from buyer and seller that the collection is complete.

Important information to note

Where a seller allows their item to be picked up in person, if you are in the same city, you will have the option at checkout to select ‘Local Pickup’.

Local pick up procedure:

  • Complete the checkout process on the Two Design Lovers website.
  • We will then put you in touch with the seller to arrange collection.
  • Money is held by Two Design Lovers until the collection is confirmed.
  • The Buyer must inspect the item carefully. If there is an issue with the item or the Buyer does not wish to proceed with the sale, it should not be collected. The Buyer and Seller should notify Two Design Lovers and a refund will be issued.
    • If the item is defective or not as described, the Buyer should ideally send a photo to appraise us of the issue and a full refund will be given.
    • If the Buyer simply has a change of mind and does not collect the item, the applicable credit card or Paypal transaction fees will be deducted from the refund.
  • No discounts, returns or refunds will be allowed after collection in person.

We schedule deliveries as fast as possible following contact with both seller and buyer.

We, and our delivery partners, try to make all the arrangements within 7 days of purchase and to deliver items within 21 days of purchase. However, owing to individual circumstances of buyers and sellers, we cannot guarantee these time frames. What we can guarantee is that we will communicate with all parties to the transaction throughout the delivery process.

On occasion, in order to work in with truck schedules and availability of sellers and buyers, it may be practical for our delivery partner to store items in transit temporarily.

We work with a number of delivery partners to deliver items as quickly and securely as possible. Our partners work to professional standards.

We rely on sellers and buyers making themselves reasonably available to allow pick up and delivery. Every effort to accommodate requests for pick up and delivery timeframes within the schedule of our delivery partners will be made, but specific requests cannot be guaranteed. Typically, a 4 hour pick up/delivery window will be given.

Delivery must be received and signed for in person.

We do not provide assembly service apart from circumstances where the delivery partner has disassembled an item in order to deliver it.

Sellers should not disassemble items prior to pick up unless it has been noted in the listing that the item will be delivered disassembled. Full manufacturer’s instructions (or otherwise as noted) and all parts must be included with the item.

Generally speaking, it is not necessary to package furniture items. Smaller hand carry items could be placed in a bag or box.

FAQs

Can I pick up an item in person?2020-06-26T12:38:40+10:00

This is dependent o the seller.

Where a seller allows their item to be picked up in person, if you are in the same city, you will have the option at checkout to select ‘Local Pickup’.

Local pick up procedure:

  • Complete the checkout process on the Two Design Lovers website.
  • We will then put you in touch with the seller to arrange collection.
  • Money is held by Two Design Lovers until the collection is confirmed.
  • The Buyer must inspect the item carefully. If there is an issue with the item or the Buyer does not wish to proceed with the sale, it should not be collected. The Buyer and Seller should notify Two Design Lovers and a refund will be issued.
    • If the item is defective or not as described, the Buyer should ideally send a photo to appraise us of the issue and a full refund will be given.
    • If the Buyer simply has a change of mind and does not collect the item, the applicable credit card or Paypal transaction fees will be deducted from the refund.
  • No discounts, returns or refunds will be allowed after collection in person.
How much does delivery cost?2020-06-26T12:41:33+10:00

Our priority is to provide both a professional and cost effective delivery service. We have four basic shipping categories:

  • Small – items that fit in a small box and can be sent with Australia Post or courier
  • Medium – items that can reasonably be carried by one person and fit in a small delivery vehicle
  • Large – items that require two people to carry
  • Bulky – multiple items that form a set or large/heavy items

We negotiate discounted rates with professional removalists and couriers. Our delivery prices are considerate of:

  • shipping from the seller’s postcode to the buyer’s
  • items are usually not wrapped or boxed and therefore require blanket wrapping
  • deliveries from person to person (not from a central warehouse)
  • buyers and sellers do not need to assist with moving furniture items

Our aim is to make it easy to buy second hand furniture so all items at checkout can be inclusive of standard delivery charges. We work with our professional delivery partners to calculate the cost of standard delivery (depending on the location, materials, size and volume of the item) to Sydney addresses within the postcodes 2000-2080, 2085-2158, 2160-2229, 2231-2234, 2555-2559, 2564-2567, 2759-2770 and in Melbourne to 3000-3019, 3025, 3031-3032, 3034, 3039-3041, 3044, 3050-3058, 3065-3086, 3070-3072, 3078-3081, 3083-3084, 3086, 3101-3105, 3121-3124, 3126, 3141-3146, 3161-3162, 3181-3185, 3205-3207.

Both buyers and sellers need to let us know if there are special access requirements to get furniture into or out of your location.

Buyers outside of the standard postcode range should contact us at info@twodesignlovers.com or use the ‘Ask a Question’ button on the product page to link to our contact form to request a quotation for delivery. 

What is standard delivery?2018-12-06T02:37:07+11:00

If you live on top of a mountain only accessible by ladder, you need to let us know!

We calculate the cost of standard delivery to a range of postcodes. This includes pickup and delivery where the address and item are reasonably accessible. We can potentially deliver anything to anywhere but additional charges may apply if there is restricted access, more than one flight of steps, small lift, or other access issues that may affect the time it takes to move the item in and/or out of a location. Both buyers and sellers must advise us of any potential access issues. Failure to do so may result in additional charges.

Where do you deliver to?2019-05-18T03:12:11+10:00

Included in our online price is delivery in Sydney to the postcodes 2000-2080, 2085-2158, 2160-2229, 2231-2234, 2555-2559, 2564-2567, 2759-2770 and in Melbourne to 3000-3019, 3025, 3031-3032, 3034, 3039-3041, 3044, 3050-3058, 3065-3086, 3070-3072, 3078-3081, 3083-3084, 3086, 3101-3105, 3121-3124, 3126, 3141-3146, 3161-3162, 3181-3185, 3205-3207.

Buyers outside of the standard postcode range should contact us noting the Product ID to request a quotation for delivery.

Do you deliver interstate?2019-05-17T11:35:38+10:00

We deliver to Sydney metro and Melbourne city postcodes. Exact postcode ranges can be found on the Delivery tab of each product listing.

Other interstate buyers should contact us noting the Product ID to request a quotation for delivery.

Do you deliver outside Australia?2018-12-06T02:37:07+11:00

No, not at this time.

Please contact us at info@twodesignlovers.com for inquiries and special requests regarding delivery.