Where a seller allows their item to be picked up in person, if you are in the same city, you will have the option at checkout to select ‘Local Pickup’.
Local pick up procedure:
- Complete the checkout process on the Two Design Lovers website.
- We will then put you in touch with the seller to arrange collection.
- Money is held by Two Design Lovers until the collection is confirmed.
- The Buyer must inspect the item carefully. If there is an issue with the item or the Buyer does not wish to proceed with the sale, it should not be collected. The Buyer and Seller should notify Two Design Lovers and a refund will be issued.
- If the item is defective or not as described, the Buyer should ideally send a photo to appraise us of the issue and a full refund will be given.
- If the Buyer simply has a change of mind and does not collect the item, the applicable credit card or Paypal transaction fees will be deducted from the refund.
- No discounts, returns or refunds will be allowed after collection in person.
We schedule deliveries as fast as possible following contact with both seller and buyer.
We, and our delivery partners, try to make all the arrangements within 7 days of purchase and to deliver items within 21 days of purchase. However, owing to individual circumstances of buyers and sellers, we cannot guarantee these time frames. What we can guarantee is that we will communicate with all parties to the transaction throughout the delivery process.
On occasion, in order to work in with truck schedules and availability of sellers and buyers, it may be practical for our delivery partner to store items in transit temporarily.
We work with a number of delivery partners to deliver items as quickly and securely as possible. Our partners work to professional standards.
We rely on sellers and buyers making themselves reasonably available to allow pick up and delivery. Every effort to accommodate requests for pick up and delivery timeframes within the schedule of our delivery partners will be made, but specific requests cannot be guaranteed. Typically, a 4 hour pick up/delivery window will be given.
Delivery must be received and signed for in person.
We do not provide assembly service apart from circumstances where the delivery partner has disassembled an item in order to deliver it.
Sellers should not disassemble items prior to pick up unless it has been noted in the listing that the item will be delivered disassembled. Full manufacturer’s instructions (or otherwise as noted) and all parts must be included with the item.
Generally speaking, it is not necessary to package furniture items. Smaller hand carry items could be placed in a bag or box.